Customer Retention focuses on retaining customers you already have so you can find extra profits without the costs of acquiring a new customer.
Our marketing reports use data collected at many points in our sales process. From direct marketing of a specific equipment type and age, to a process that follows up on repairs quoted during maintenance visits.
Offering Priority Service
We also introduce the Club concept. Give your customers “membership” so they will call you first for all of their HVAC requirements. You have the potential to pre-sell maintenance plans that get you in front of your customers during the year.